We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at threadandpattern@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at threadandpattern@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at assia.ouarga@gmail.com.

Refund Policy

_Last updated: 2026-04-18_

Overview

This Refund Policy explains how Crochettocalm handles refunds, cancellations, and related requests.

Digital Products

Crochettocalm primarily focuses on digital products, including patterns, downloads, templates, guides, and similar non-tangible goods. Because digital products are delivered electronically and cannot usually be returned in the same way as physical goods, sales are generally final once access, download, or delivery has been provided, except where refunds are required by law or where a duplicate charge, technical delivery failure, or clear purchase error occurred.

If you experience a delivery, download, or access issue, contact us and we will review the issue in good faith.

Physical Products

Physical products are not the primary business model at this time. If physical products are offered in the future, return and refund eligibility may depend on product condition, unused status, return timing, and whether the item is customized, made-to-order, or final sale.

Products returned without authorization, products damaged by misuse, and customized items may not be eligible for refund unless required by law.

Services

If services are offered, refund eligibility will depend on the stage of delivery, scope already performed, and any terms agreed at the time of purchase.

Duplicate Charges and Billing Errors

If you believe you were charged incorrectly, please contact us promptly with the order details so the issue can be reviewed and corrected where appropriate.

Non-Refundable Situations

Refunds may be denied for reasons including:

• completed delivery of digital goods
• misuse of products or services
• failure to read product descriptions before purchase
• requests made outside a reasonable review window
• custom, personalized, or made-to-order work unless otherwise required by law

Processing Time

If a refund is approved, processing time may depend on the payment provider or bank. Refund timing can vary after approval.

Contact

For refund questions, order issues, or billing concerns, please contact us through the website contact page and include enough detail for us to identify the order.