Refund Policy

_Last updated: 2026-04-18_

Overview

This Refund Policy explains how Crochettocalm handles refunds, cancellations, and related requests.

Digital Products

Crochettocalm primarily focuses on digital products, including patterns, downloads, templates, guides, and similar non-tangible goods. Because digital products are delivered electronically and cannot usually be returned in the same way as physical goods, sales are generally final once access, download, or delivery has been provided, except where refunds are required by law or where a duplicate charge, technical delivery failure, or clear purchase error occurred.

If you experience a delivery, download, or access issue, contact us and we will review the issue in good faith.

Physical Products

Physical products are not the primary business model at this time. If physical products are offered in the future, return and refund eligibility may depend on product condition, unused status, return timing, and whether the item is customized, made-to-order, or final sale.

Products returned without authorization, products damaged by misuse, and customized items may not be eligible for refund unless required by law.

Services

If services are offered, refund eligibility will depend on the stage of delivery, scope already performed, and any terms agreed at the time of purchase.

Duplicate Charges and Billing Errors

If you believe you were charged incorrectly, please contact us promptly with the order details so the issue can be reviewed and corrected where appropriate.

Non-Refundable Situations

Refunds may be denied for reasons including:

• completed delivery of digital goods
• misuse of products or services
• failure to read product descriptions before purchase
• requests made outside a reasonable review window
• custom, personalized, or made-to-order work unless otherwise required by law

Processing Time

If a refund is approved, processing time may depend on the payment provider or bank. Refund timing can vary after approval.

Contact

For refund questions, order issues, or billing concerns, please contact us through the website contact page and include enough detail for us to identify the order.